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2. Goals of Promoting IT Operations Automation — Unlock Professional Potential and Build Future Intelligent Monitoring


Integration of Professional Technologies
Achieve the integration of cross-disciplinary IT talents, create a comprehensive operations team tailored to Taiwan's local needs, integrating diverse professional knowledge of systems, networks, and applications, enhancing team collaboration efficiency and responsiveness.

Comprehensive Graphical Information Status
Through graphical technology, intuitively present complex information statuses, establish an "Information Command Center", and monitor and fully grasp the system's operational status in real-time.

7x24 Automated Timed Inspection
Use a 24-hour non-stop automated monitoring system to ensure that abnormal states can be detected and reported in real-time, allowing system administrators to quickly intervene and effectively resolve issues.

Pre-warning Detection Mechanism
Use a diverse pre-warning system to identify potential risks in advance, and through a pre-warning processing mechanism, proactively prevent problems from occurring and enhance system stability.

Seamless System Handover
Ensure seamless system handover through automated tools, maintaining continuity and efficiency in operation control even in the event of personnel changes.

Integration of IT Equipment Data
Efficiently integrate and analyze all equipment-related data within the IT center, providing rapid and diverse data views to support decision-making.

Optimal Maintenance Rate of Operations Services
Enhance the overall maintenance rate and performance of IT operations services through automated and data-driven methods, creating outstanding operational performance (PKI).

Comprehensive Detection and Information Acquisition
Implement proactive and passive detection strategies based on the characteristics and uses of IT equipment, using multi-protocol technologies to fully cover IT equipment, ensuring comprehensive system monitoring and security.

Establish Automated System Inspection Mechanisms
Establish standardized and automated system inspection processes (SOP), improving the efficiency and accuracy of system maintenance and management.

Promote Professional Communication
Facilitate effective communication between different technical fields, resolving communication barriers caused by professional specialization, and enhancing team collaboration capabilities.

Unified Technical Specifications
Integrate technical information of servers and network equipment from different operating systems or brands, implementing unified standardized management for different operating systems and equipment brands, reducing learning costs.

Utilize Big Data Analysis
Provide massive amounts of big data information as the basis for advanced debugging (Debug) analysis and system updates.

Reduce Manual Inspection Time
System personnel can focus on planning, installation setup, system operation, problem-solving, advanced debugging (Debug), and cross-device and departmental communication and coordination.

Provide Massive Big Data Information for Advanced Debugging (Debug) Analysis
Through the application of big data technology, collect, process, and analyze these massive data, identifying patterns, predicting trends, and discovering potential issues. This significantly enhances the system's fault warning capabilities and problem-solving efficiency, while also providing solid data support for continuous system updates and optimization.

Reduce 90% of Manual Timed Inspection Time, Returning System Personnel to Their Professional Roles
The application of automated tools and systems significantly reduces the reliance on manual timed inspections, allowing operations teams to devote more time and effort to work that requires professional knowledge and skills, such as system planning, installation and configuration, daily operation management, problem-solving, and advanced debugging (Debug). In addition, this promotes communication and coordination across departments and devices, enhancing team collaboration efficiency. By automating repetitive and labor-intensive tasks, not only does it improve operational efficiency and service quality, but it also provides IT operations personnel with more opportunities to leverage their professional skills, thus driving technological innovation and development within the organization.


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